Our Vision

You must schedule a viewing to see a unit, as we want to make sure it fits your expectations and needs. If you’re interested in applying, a leasing agent will provide a link to our professional screening company. Applicants must pay the application fee, provide identification and income verification to our screening company, and wait for the screening results. Screening results will take 3-5 business days. You must be at least 18 years old to apply. All application fees are nonrefundable.

We want all applicants to either see the property in person or send a trusted 3rd party to view on their behalf. We understand that you may not have time to view the property or may be out of town. In this case, you can arrange for a friend or family member (3rd party) to schedule with us on your behalf. It's important to see the property instead of only looking at the photos or Zoom/ video chat. Applicants should check whether the property matches their expectations and needs. We really want our applicants to see in person what they are applying for.

Email us at info@willamettepdx.com. After receiving a request, we will contact you to schedule a viewing. Please note that we are required to provide current tenants at occupied properties at least 24 hours’ notice prior to scheduled showings.

The longest we can hold a unit, after you’ve been approved, is 2 weeks.

Yes, you must sign a lease online or offline by appointment. All our properties initially come with a 12-month lease. It states the responsibilities of both sides covering the tenancy period.

If a security deposit is not required, any future damage above normal wear and tear, and any needed cleaning after moving out, will be billed to you. If a security deposit is required, it generally equals one month’s rent and may vary based on your application results. You’ll need to pay the full amount before move-in. We do not require last month’s rent in any scenario regarding security deposits.

Your rent is usually due on the first day of every month unless your lease agreement specifies otherwise. We offer a tenant portal that allows you to pay your rent online. Click here to access your tenant portal. You can use your tenant portal to view your account balance as well. Cash payments aren't accepted due to security reasons.

Rent increases usually happen after the lease term expiration. Of course, rent doesn't always increase. We continually analyze relevant market conditions and our property owner's requests and needs for their property investments.

If we are notified by the 1st of the month, a one-time time only courtesy waive of late fees is given to all tenants for payments that come in by the 10th of the month. Beyond this, we aren't able to waive any late rent fees. Our late charge policy complies with Fair Housing Laws which require that we treat all tenants equally.

Immediately contact us at info@willamettepdx.com. Failing to contact could lead to an eviction

Yes, but every roommate needs to be approved. They can get a roommate application by contacting us at info@willamettepdx.com. We will need to know who is requesting to be removed from the lease agreement (if anybody) and date these changes will be in effect. Roommate applicants must pay the application fee, provide identification and income verification to our screening company, and wait for the screening results. Failure to follow any of these steps violates the lease and could lead to termination.

All maintenance requests must be written. You can request maintenance through your tenant portal. Please note, if you make a service appointment to meet a vendor and you do not make the planned appointment, you will be responsible for the dispatch fee / trip charge the vendor issues. Click here to access your tenant portal.

Emergencies threaten human lives and/or cause property damage. For example, a burst pipe flooding the home and a broken water heater are definitely emergencies.

The pet policy depends on the terms in each specific management agreement with owners for their properties. Our property listings will specify if a property is pet friendly or not and pets are screened through our screening company. You must notify us of any pets before they move-in. When you are ready to have a pet or you want to add an extra one, please contact us first at info@willamettepdx.com for pet permission and for a link to have your pet screened. The screening company will charge a fee to screen pets.

No, installing new locks on your own would violate the lease agreement terms. It's possible to install a new lock upon request and approval; this may be a tenant charge depending on the situation.

If there's a need to enter the property, we'll notify you beforehand, such as a periodic inspection. There are many possible reasons for the entrance of managers or staff. For example, landlords may enter the home for emergency repairs. Also, they might allow insurance agents or inspectors to enter the property. But maintenance is preferably carried out when you are home and scheduled with you by our vendors.

Yes, all the tenants need to have renters’ insurance before moving in, unless they qualify for a renters’ insurance exemption. You have to show a renters’ insurance confirmation before getting the keys.

Yes, you need to give written notice at least 30 days before terminating the lease regardless of the term of the lease and even if you are on a month-to-month lease.

You can email info@willamettepdx.com for more information.

When you have the opportunity, take in every moment with your friends and family. Appreciate what you have, and don't focus on what you don’t have. Stop periodically to listen to the wind and to soak up some sun or rain. Have a great property management company to optimize your property investment and to take care of your tenants.